Last updated: September 2026
Changed your mind, ordered twice, or picked the wrong address? Here is exactly how cancellation works at Kaldera.
Before your order ships
We pack orders within 48 hours, Monday to Friday, so the window is short but real. Email support@shopkaldera.com as soon as possible with the word CANCEL and your order number in the subject line. If the package has not been handed to the carrier, we cancel it and refund you in full the same day, no questions asked.
After your order ships
Once a package is with the carrier we cannot pull it back. You lose nothing: keep the delivery and use the 60-day home trial instead. Email us when it arrives and we will treat it as a return from day one under the refund policy.
Address changes
An address correction is faster than a cancellation. If you spot a mistake, email us immediately and we will fix it before dispatch. After dispatch we will help you work with the carrier to redirect where their rules allow it.
How refunds are returned
All cancellation refunds go back to the original payment method within 5–10 business days, depending on your bank. We never convert a refund into store credit unless you ask us to.
Questions
Email support@shopkaldera.com or call +1 307 355 1858. A person answers around the clock, every day.