Refund policy
Last updated: September 2026
Every Kaldera product comes with a 60-day home trial, counted from the day your order is delivered, and a 2-year warranty. Cook in it every night for two months: the weeknight dinners, the Sunday roast, the lot. If it does not do what the box says, or it simply is not for you, we refund you in full.
How the 60-day trial works
| Step | What happens |
|---|---|
| 1. Email us | Write to support@shopkaldera.com within 60 days of delivery with your order number |
| 2. We reply | Within one business day, with simple return instructions and the return address for your country (US returns go to our US warehouse, UK returns to our UK warehouse) |
| 3. Refund issued | In full, to your original payment method, within 5–10 business days of the package reaching us |
Return shipping
- If the product does not do what its product page says, we pay the return shipping and refund every penny.
- If you have changed your mind, the return label is yours to cover. We tell you the cost before you decide, and it is never more than the carrier charges us.
What we do not require
We do not require the product to look unused. It is a trial; trials get used. We do not charge restocking fees, we do not issue store credit instead of money unless you ask for it, and we do not make you fill in forms designed to make you give up. Using it every night never blocks a return.
A few honest conditions
- The 60 days start on the delivery date shown by the carrier, not the order date.
- Please keep the carton and its inserts for the 60 days. Appliances travel badly without them, and a unit that arrives back damaged because it was posted loose may be refunded less the cost of that damage.
- The trial covers one unit per product per household; additional units of the same product are refundable unopened.
- Please wait for our reply with instructions before posting anything back. Unannounced packages are hard to match to an order, which only slows your refund down.
- Refunds go to the original payment method. If a card has expired, your bank routes the money to the replacement card automatically.
The 2-year warranty
Every Kaldera product is covered by a 2-year warranty from delivery against faults in materials and workmanship in normal home use: the heating element, the lid unit, the rotisserie motor, the electronics, the steel and the glass. If it stops doing its job, email a photo or a short video and your order number and we repair it or replace it. If we need the unit back, we send the label and cover the shipping. Not covered: damage from drops or misuse, water where water should not go, commercial use, and consumables that have simply worn out.
Damaged or faulty on arrival
If anything arrives damaged or develops a fault, that is not a return, that is our problem to fix. Email a photo and your order number and we will send a replacement the same business day or refund you in full, whichever you prefer, with no need to post anything back unless we ask.
Questions
Email support@shopkaldera.com or call +1 307 355 1858, any hour. Our address is 1112 S Melrose St, Casper, Wyoming 82601, United States.