Straight answers, in one place.

No. The bowl is heat-proof glass. The basket, the rotisserie basket and the skewers are stainless steel. There is no non-stick, ceramic or any other coating on any surface that touches food. The plastic is the lid housing and the handles, above and outside the bowl.

Yes, and most customers say better. The heater in the lid runs hot and the steel basket sits up off the glass so hot air gets under the food, not just over it. A big batch can take a couple of minutes longer than a small drawer, because the bowl is bigger. You have 60 days to see it in your own kitchen.

The bowl gets hot the way a glass casserole dish gets hot, so a heat-proof mat and a glove are in the box. The lid has a cooling fan inside and stays cool enough to lift by its edges. The bowl is the same kind of glass as a good glass oven dish and takes full heat every night. Do not run it under cold water straight from the fryer.

Yes. A temperature you set yourself, from low and slow up to a full blast, and a timer you set too. It does what you tell it, not what a preset thinks you want. The exact range is on the product page.

Nothing. There is no basket to replace, no plate, no liner, no filter. The glass and the steel are the parts that last.

It ships with the plug and voltage for your country. Nothing needs an adapter.

It stands tall, about the footprint of a large mixing bowl, and the bowl and lid separate for storage. Keep the box for 60 days; it is the easiest way to send anything back.

Fast. Shipping is free and tracked, and the tracking number is emailed the moment your package ships.

On the track order page, with the number from your shipping email. The first scan can take a little while to appear after the email.

Yes, if it has not shipped. Email support@shopkaldera.com with CANCEL and your order number in the subject as soon as you can. If it has already left, keep the delivery and use the 60-day trial instead; you lose nothing.

Email us right away with the order number and the correct address. We can change it any time before it ships. Once a package is moving it cannot be redirected, but if it comes back you get it resent or refunded.

Use it at home for up to sixty days from the day it is delivered. If it does not do what the box says, or you simply change your mind, email us with the order number and we send return instructions. Refund in full to the original payment method, no restocking fee, no store credit unless you ask for it.

If the product does not do what the page says it does, the return is covered and you get all of it back. If you have changed your mind, you cover the return label; you are told the cost before you decide, and it is never more than the carrier charges.

It has to be used; that is the point of a trial. Please keep the box for the 60 days, because appliances travel badly without it. Cooking in it every night never blocks a return.

You get a confirmation as soon as the package arrives, and the money goes back to your original payment method straight after that. How fast it shows depends on your bank.

Every Kaldera product, for two years from the day it arrives: the heater, the lid, the rotisserie motor, the electronics, the steel and the glass. If it stops doing its job in normal home use, you get it repaired or replaced, free. You do not need to register anything or keep the receipt; your order email is enough.

Email a photo or a short video of the fault and your order number. Most claims are settled from that message alone, with a replacement or a part sent out. If the unit needs to come back, the shipping is covered and the label is sent to you.

Damage from a drop, glass cracked by cold water on a hot bowl, commercial use, and normal marks on the steel from years of scrubbing. A scratched basket is not a fault; a heater that stops heating is.

Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and PayPal, all through Shopify's checkout. Your card number is never seen or stored by us.

The charge is described as KALDERA or SHOPKALDERA.COM. The full amount is taken when you order, not when it ships, and there are no surcharges after checkout.